Privacy Policy

1. Introduction

BU HEY SUGAR LTD ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Company name and job title
• Project requirements and business information
• Communication preferences
• Payment and billing information (when applicable)

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and browser type
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies
• Referral sources and page views

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and delivering our programming services
• Responding to inquiries and providing customer support
• Processing payments and managing contracts
• Improving our website and services
• Sending relevant updates and marketing communications (with consent)
• Complying with legal obligations and protecting our rights

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To perform services under our agreement with you
• Legitimate Interest: To operate our business and improve our services
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With trusted service providers and business partners
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• In connection with business transfers or mergers
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection
• Secure data centers and infrastructure

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Contact inquiries: 2 years after last contact
• Client data: Duration of contract plus 7 years for legal requirements
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings or our cookie consent banner. For more information, please see our Cookies Policy.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Certification schemes and codes of conduct

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:

14. Data Protection Officer

For matters related to data protection and privacy, you can contact our Data Protection Officer:

Email: [email protected]

15. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In Estonia, you can contact the Estonian Data Protection Inspectorate.